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Items are further grouped by Conversation

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I—Items are sorted by Conversation Index, resulting in a conversation Ihread.

Figure 4.21 - The Product Ideas folder with the Product Category view selected. To create the Product Category view

1. Click the Product Ideas folder In the Folder List.

2. On the View menu, select Current View and then click Define Views.

4. In the Name Of New View text box, type Product Category, click OK twice, and then click Apply View. Remove Fields

Now remove the fields that aren't necessary for the Product Category view. To remove fields

• Drag the Flag Status column heading (the column heading with the flag symbol) away from the Column Heading row until an X appears through the column heading, and then release the mouse button.

Group Items

For the Product Category view, you group Items first by the Product Category field, and then by the Conversation Topic field.

When you group Items In a view by product category, all Items In the Product Ideas folder that have the value Camping selected In the Product Category drop-down list box are grouped together. Similarly, all Items that have the value Fishing selected In the Product Category drop-down list box are grouped together.

When a user first submits a Product Idea Item, the subject of the Item becomes the Conversation Topic property. Any response Items to the Item, whether It Is a direct response or a response to a response, Inherit this Conversation Topic property value. As a result, all Items about a particular conversation topic are grouped together.

To group items by Product Category, then by Conversation

1. On the View menu, select Current View and then click Customize Current View.

2. Click Group By In the View Summary box.

3. In the Select Available Fields From drop-down list box near the bottom of the dialog box, click User-Defined Fields In Folder.

4. In the Group Items By drop-down list box, click Product Category.

5. In the Select Available Fields From drop-down list box, click Frequently-Used fields.

6. In the Then By drop-down list box, click Conversation.

7. Click OK twice. Sort Items

The Conversation Index field Is the field that makes threaded conversations come to life. When you group Items by conversation topic and then sort them by conversation Index, you can see the relationships between Items In a discussion application because a response to an Item Immediately follows the Item. Plus, the response Is Indented from the associated Item so that It's easy for a user who hasn't been part of the online conversation to quickly become familiar with an Issue by simply following the thread of conversation up to the last posted Item.

To sort items by the Conversation Index field

1. On the View menu, select Current View and then click Customize Current View.

2. Click Sort In the View Summary box.

3. In the Select Available Fields From drop-down list box, click Frequently-Used Fields.

4. In the Sort Items By drop-down list box, click Conversation Index and then click OK twice. Arrange the Column Heading Order

For discussion applications, the Subject column heading usually precedes the From column heading. In Outlook, you can make adjustments to the view directly In the folder, so changing the column heading order Is a simple matter of drag-and-drop editing.

To arrange the column heading order

• Drag the Subject column heading to the left until the double arrow appears, and then drop the column heading.

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