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Public Folders CRM

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Product Ideas ^ sample templates Testing Training i I

Public Foldeis : CRM : Companii^

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Business Phone (91) 555 22 82 Business Fas (PI) 555 91 99 Business Address C/ Araquii, 67 28023 Madrid Spain

Business Phone 30.59.84.10 Business Fax 30.59.85.11 Business Address 67, avenue de l'Europe 78000 Versailles France

Ana Tnijiilu Emparedados y helado

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Antonio Moreno Taquería

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Busine s s Fhone 91.24.45 40 Business Fax 91.24 45.41 Business Address 12, rue des Bouchers 13008 Marseille France

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Business Address 55 Grmdy FeakRd. Butte, MT 59801 USA

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Figure 1.6 - Exchange 2000 supports Web access for folders based on the built-in Contacts module. Discussion Folders

Most often, Discussion folders serve as a central location for users to submit, share, and respond to ideas and information. Discussion folders feature views with threaded conversations, so users can view the history of responses to a particular item.

Product Ideas Folder

The Product Ideas folder makes it possible for users to post and respond to new product ideas. In addition, users can post responses to product idea responses. Responses to a particular item are indented and placed underneath the original item, creating the threaded conversation view.

Training Management Folder

The Training Management folder makes it possible for training personnel to post Course Catalog items in the folder, as shown in Figure 1-7. After a Course Catalog item is posted, training personnel can post a Course Offering item as a response to the Course Catalog item. Users completing a course can post an Evaluation item as a response to the Course Offering item.

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