Creating a user Help system

With regard to user documentation, you basically have two choices: paper-based documentation or electronic documentation. Providing electronic help is standard fare in Windows applications. Fortunately, your Excel applications can also provide help —even context-sensitive help. Developing help text takes quite a bit of additional effort, but for a large project, it may be worth it.

Another point to consider is support for your application. In other words, who gets the phone call if the user encounters a problem? If you aren't prepared to handle routine questions, you'll need to identify someone who is. In some cases, you'll want to arrange it so that only highly technical or bug-related issues escalate to the developer.

In Chapter 24, I discuss several alternatives for providing help for your applications.

0 0

Post a comment